Help Centre
Order Issues
On this page you can find out everything you need to know about dealing with issues with your order(s).
We apologize for any inconvenience caused by receiving a damaged item. To address this issue promptly, please follow these steps:
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Report the Damage: Notify us in writing within 48 hours of delivery by emailing sales@bathroomshopuk.co.uk. This timeframe is crucial, as damages reported after 48 hours may not be eligible for a claim.
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Provide Necessary Details: Include your order number, a description of the damage, and, if possible, photographs of the damaged item and packaging. This information will assist us in processing your claim efficiently.
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Await Further Instructions: Our customer service team will review your report and guide you through the next steps, which may include returning the damaged item or arranging a replacement.
Please note that items which have been modified or installed (e.g., bath feet fitted, tap holes drilled, or wastes fitted) may not be eligible for return or replacement.
For more detailed information, please refer to our Terms & Conditions.
If you’ve received a faulty product, please contact us within 30 days at sales@bathroomshopuk.co.uk or call 01924 267717.
Include your order number, a brief description of the fault, and photos if possible. If the product is confirmed faulty, we’ll arrange a return and issue a full refund.
Please note: items that have been installed or modified, as well as certain products like glass, may not be eligible for return.
For full details, see our Terms & Conditions.
We apologize for any inconvenience caused by missing items in your order. To resolve this promptly:
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Contact Us: Please notify us within 7 days of delivery by emailing sales@bathroomshopuk.co.uk or calling 01924 267717 (Monday to Friday, 09:00 a.m. to 5:00 p.m.).
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Provide Details: Include your order number and specify the missing items.
Upon receiving your notification, we will investigate and arrange for the missing items to be sent to you as quickly as possible.
We’re sorry if you’ve received the wrong item. Please let us know within 7 days of delivery by emailing sales@bathroomshopuk.co.uk or calling 01924 267717 (Monday to Friday, 09:00 a.m. to 5:00 p.m.).
Include your order number and details of the incorrect item. We’ll arrange for the correct item to be sent out as soon as possible and guide you through any return steps if needed.
For full details, see our Terms & Conditions.
We understand that delays can be frustrating, and we apologise for any inconvenience. Several factors may contribute to order delays:
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Product Availability: Special order items may have extended lead times, typically between 4 to 14 weeks.
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Delivery Scheduling: Coordinating deliveries, especially for larger items, can sometimes lead to unforeseen delays.
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External Factors: Occasional delays may occur due to factors beyond our control, such as supply chain disruptions or adverse weather conditions.
For the most accurate information regarding your order, please contact us via email at sales@bathroomshopuk.co.uk or telephone at 01924 267717 (Monday to Friday, 09:00 a.m. to 5:00 p.m.). Our team is ready to assist you and provide updates on your order status.
For more details, please refer to our Terms & Conditions and Delivery Information pages.
Yes, you can change your order after placing it.
To do so, please contact us as soon as possible via email at sales@bathroomshopuk.co.uk or telephone at 01924 267717 (Monday to Friday, 09:00 a.m. to 5:00 p.m.).
We will make every effort to accommodate your request before the order is processed. Please note that once an order has been dispatched, we may not be able to make changes, and our standard cancellation policy will apply.
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Customer Service Team
Need advice or assistance with anything from placing an order, sourcing products or issues with an existing order?
Give us a call on 01924 267717, 9:00am - 5:30pm, Monday to Friday.Keep In Touch
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