Help Centre
Delivery
On this page you can find out everything you need to know about deliveries.
Your order status depends on when it was placed and its processing stage. It could be awaiting dispatch, in transit, or out for delivery.
If you’d like an update on your order, please email us at sales@bathroomshopuk.co.uk or call us on 01924 267717 (Monday to Friday, 09:00 a.m. to 5:00 p.m.), and our team will be happy to assist you.
Our delivery costs depend on the size of your order:
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Small Items – £9.99 (Courier Pack, sent via DPD)
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Medium Items – £34.99 (Sent via DPD or small pallet network)
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Large Items – £49.99 (Sent via pallet network or our own delivery vehicles)
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Extra Large Items – Price varies (Includes large trays and freestanding baths)
For a precise delivery cost, add your items to the basket and proceed to checkout. If you have any questions, feel free to email us at sales@bathroomshopuk.co.uk or call 01924 267717 (Monday to Friday, 09:00 a.m. to 5:00 p.m.).
Delivery times vary depending on the product and availability, we work on a traffic light system:
We work on a traffic light system;
- Green: 1-3 days (In stock in our warehouse or available as direct ship from our suppliers)
- Amber: 3-5 days (In stock at one of our other warehouses and needs transferring)
- Red: 7-10 days (Product will need to come from Europe and takes time to transfer)
- Special Order: 4-14 weeks (Special order products will receive an email from us after you have placed your order telling you your estimated delivery time)
For more detailed information, please visit our Delivery Information page.
The delivery process at Bathroom Shop UK is tailored to the size and nature of your order:
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Small Items: Dispatched via DPD. DPD typically contacts customers via email or text prior to delivery.
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Medium Items: Shipped through DPD or a small pallet network. These carriers generally reach out to customers via email or text before delivery.
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Large Items: Delivered using the pallet network or our own delivery vehicles. For these deliveries, we will inform you when your order has been dispatched and provide an estimated delivery date.
For more detailed information, please refer to our Delivery Information page.
Yes, you can change your delivery address after placing an order.
To do so, please contact us as soon as possible via email at sales@bathroomshopuk.co.uk or telephone at 01924 267717 (Monday to Friday, 09:00 a.m. to 5:00 p.m.).
We will make every effort to update your delivery details before the order is processed. Please note that once an order has been dispatched, we may not be able to alter the delivery address.
Can't find what you're looking for?
Customer Service Team
Need advice or assistance with anything from placing an order, sourcing products or issues with an existing order?
Give us a call on 01924 267717, 9:00am - 5:30pm, Monday to Friday.Keep In Touch
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