Help Centre
Welcome to the Bathroom Shop UK Help Hub. You can find answers to all the our most frequently asked questions here, or you can get in contact with us with the below options.
How can we help you?
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Delivery
Where is my order?How much does delivery cost?How long does delivery take?How do deliveries work? Will I be contacted first?Can I change my delivery address after ordering? - View more
Order Issues
My order has arrived damagedI need help with a faulty productSomething is missing from my orderI’ve received the wrong itemWhy is my order delayed? - View more
Returns & Refunds
What is your returns policy?How long is your returns period?Can I exchange my item?Do you offer a collection service?Can I cancel my order? - View more
Payments & Promotions
What payment methods do you offer?Is it safe to make a payment online?Do you offer finance?My payment has failedCan I get a discount? - View more
General Issues
How do I get in touch with you?Do you have a showroom?How do I register a guarantee?I want to give you feedbackHow do I care for my new products?
Can't find what you're looking for?
Customer Service Team
Need advice or assistance with anything from placing an order, sourcing products or issues with an existing order?
Give us a call on 01924 267717, 9:00am - 5:30pm, Monday to Friday.Keep In Touch
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