Delivery Information
We have worked for many years to perfect the delivery options, it’s something many suppliers and customers don’t think of, however we take this very serious.
We understand how important it is to get your goods delivered safely, on time and by a polite delivery team. Although most deliveries are completed by a third party service, we are always monitoring these to make sure we are getting the best service for the money we pay, and the price you pay as a customer is subsidised by ourselves, the cost to ourselves is much higher than we feel we can charge and our customer would be happy with.
All our smaller packages are mainly sent via DPD, however we do use Royal Mail and APC from time to time, depending on where in the UK these are being delivered and what is being delivered. Most other items are either delivered by our suppliers on a direct shipment service, by Pallet network or by own in house team of drivers.
We do prefer to send goods out with our own in house delivery teams which is revolutionary in our sector, however, this isn’t always the quickest way to get you the goods. We only have three vehicles currently, and covering the whole of the UK daily is a challenge we have yet to concur, although this is our aim, we are hoping to have all our deliveries dispatched on our own vehicles by 2030, a bold statement which we feel is possible.
We only ship to mainland UK, however we have supplied many projects and customers outside the UK, who have arranged their own transport, or had the goods delivered to a UK based shipping or storage company. If you are looking to purchase goods to be delivered outside the UK please get in touch, we would be happy to discuss options with you.
Our Delivery in Summary:
Your delivery cost will be calculated in your basket, lead times to vary, depending on stock levels, brands ordered, direct ship, or physically in stock here at the warehouse.
We currently have 68% of goods in stock on a 3-6 working day delivery, we only deliver to Mainland UK (contact us for a free quote for outside mainland UK). Some goods will come direct from the Manufacturer on a direct shipping service.
Need it quicker? Call our team to see if we can speed things up.
Delivery Charges:
We have 6 delivery charges, depending on the goods ordered, what service the goods have to be delivered on, and where the goods are to be delivered. We have negotiated the best possible prices from the leading delivery companies that can be trusted to deliver our range of goods, price ranges are as follows
Small (Royal Mail) – £6.99
Small (DPD) – £9.99
Small / Medium – £19.99
Medium – £34.99
Large – £49.99
Oversized / Special Delivery – £99.00
FREE Standard Delivery on orders over £1200 to UK mainland
Small:
All our Small goods are delivered by DPD, we have found DPD to be a great delivery company over the years, not always the cheapest but they do give us the best service and the least problems with all the goods we dispatch with them, they are a trusted delivery company from all here at Bathroom Shop UK.
Medium:
Our Medium sized goods are dispatched via either DPD or small Haulage network subject to the nature of goods. Who we dispatch your goods with will depend on the goods sent, how fragile they are, their size and shape plus the location to which they are being delivered. Both of these companies are generally really good to work with and contact the customer via email or text before delivery.
Large:
We send all larger and fragile goods out via the Pallet network, an example of these items would be a full bathroom suite, shower enclosure or Carron bath, these items are sent out on a purpose-built pallet for your order, and we build the pallet here at the warehouse and carefully pack your items before sending them out on the Pallet network or direct from distribution.
The delivery charges we charge you are much less than we are actually charged, we subsidise most of our delivery costs to ensure you get the best value for money, being a Yorkshire-based online retailer value for money is very much key in all things we do.
Collecting your Order:
If you would like to collect your order, that is very much welcome also, we have a dedicated Collection option on the checkout part of the order process, if you select to collect your order, we will contact you as soon as the goods are ready to collect. (Collection postcode is WF5 9HQ) We don’t have same-day collections as our warehouse team are busy getting orders out and working to capacity most of the time. If you need something urgently, please contact us before processing the order.
When can I expect my goods:
We have large levels of stock but it’s impossible to have all the products in stock here at the warehouse, we rely heavily on Manufacturers and distributors to hold stocks too. As soon as we physically have the stock we dispatch the same day on a 24-hour delivery service, there are some products that are direct shipped from our Manufacturers too, this is to speed things up and get them to you sooner, we have a great relationship with all our brand partners, and this is passed on to our customers. Stocked goods are usually delivered within 3-5 days from the date of order (working days) special order products can take 6-8 weeks depending on the goods. Please call to check stocks if you need something quick.
Will you keep me updated on my order?
We will always keep you updated on your order, we will advise if there are any shortages or if anything is special order when you order, we will also let you know as the goods are packed and ready to leave, by what method they are being delivered and when you can expect the delivery.
Checking your delivery:
When you receive your delivery, it is very important to check all the items off, although we get very few damages or problems with our delivery process, they do happen from time to time, please check the goods against your delivery note and your order confirmation to confirm everything is present and correct and no damages have occurred in transit. We need to know this immediately so we can stop any disappointment when it comes to the installation, when the goods haven’t been checked immediately and only discovered upon the installation it creates delays to your project (which we aren’t accountable for) and also stops us being able to make a claim with the transport company. We cannot be accountable for any damage to goods, or missing goods if they aren’t reported immediately, we have a small window to claim. We do appreciate everyone has busy life and we try to work with everyone to make sure problems are dealt with, with a matter of urgency.
Delivery Times:
We work on a traffic light system;
- Green: 1-3 days (In stock in our warehouse or available as direct ship from our suppliers)
- Amber: 3-5 days (In stock at one of our other warehouses and needs transferring)
- Red: 7-10 days (Product will need to come from Europe and takes time to transfer)
- Special Order: 4-14 weeks (Special order products will receive an email from us after you have placed your order telling you your estimated delivery time)
Bathroom Shop UK Delivery
The delivery of bathroom goods around the country can prove very challenging at times, most goods we sell are fragile, awkward to handle, and generally large in size, to add to this the cost of the goods purchased are quite often very expensive. We have tried for many years to save on delivery costs for our customers, this has proven very challenging, with most goods either getting damaged, being lost or the transport companies generally not taking care of the goods. Since 2003 we have been trying to perfect the delivery in our sector, we feel we have the experience to offer you the very best delivery options.